We pride ourselves in the service we provide and we are proud to offer a 30 day money back guarantee for all of our products.

Our packing team take great care in checking every item before we send it to you, but of course there might be a reason you need to make a return. In order to return an item it must be in the original new condition it was delivered and within 30 days of the date you received it. Please re-package the item in the same way it was sent to you with all original tags and wrapping intact and include the return slip that can be found with your invoice.

Please return the package to :

Ultimate Kids
CCG Depot
Ainsworth Street
OL16 5QX.

We will then refund the all original costs, this includes the cost of the item and our basic delivery charges. We do not refund any additional expedited service you may have chosen, but provided the item is returned to us within 30 days of receipt and in its original condition we will always refund your original basic delivery charges.

Please note the delivery cost to return the item to us is to be paid by the customer. This is unless the item is delivered in error, or it is damaged or defective. We recommend using royal mail small packet service as they provide 2d tracking free of charge.

We regret that we cannot accept any returns for underwear.

Our Policies are all in line with The Consumer Contracts Regulations 2013 and do not affect your statutory rights.


If you have made a purchasing mistake please email us or call ASAP. We will try are very best to cancel and refund your item. Yet if the delivery process has begun we will be unable to stop the item and you will need to then return the unwanted item to us using our Returns Policy.